Everything your ISP can run on EaseBill

Typical journey

1. 01

   Set your packages

   Define speeds, prices, and durations that match how you sell broadband.

   Next step ↓

2. 02

   Onboard customers

   Add accounts individually or in bulk, assign a package and site, and go live.

   Next step ↓

3. 03

   Collect & stay online

   Prompt payments, watch expiry, and keep sessions healthy.

   Next step ↓

4. 04

   Protect capacity

   Turn on fair usage so heavy users shift to a softer plan automatically.

What you can do

• Manage broadband customers with powerful search and status filters
• Flexible packages with speed, price, and duration
• Send payment prompts straight from a customer profile
• Collect via mobile money, bank, and other supported rails
• See live online sessions when you need them
• Fair Usage Policy with daily or monthly limits and automatic slowdown plans
• Usage history, payments, and SMS in one customer view
• Move customers between sites and track location details
• Automatic status after expiry based on your company rules
• Works with your MikroTik-powered access network

Typical journey

1. 01

   Organize addressing

   Keep pools and VLANs ready so new dedicated customers are easy to place.

   Next step ↓

2. 02

   Activate customers

   Assign the address, package, and optional fair-usage rules.

   Next step ↓

3. 03

   Collect & support

   Prompt payments and inspect live status when something looks off.

What you can do

• Dedicated IP customer management
• Fair usage with configurable limits
• Payment prompts from the desk
• Live session checks
• IP pools and VLAN organization for tidy addressing

Typical journey

1. 01

   Create hotspot packages

   Set duration, speed, shared devices, and price for each offering.

   Next step ↓

2. 02

   Issue vouchers

   Generate codes for counters, agents, or self-service login.

   Next step ↓

3. 03

   Users pay & connect

   Hotspot users pay on the portal with mobile money and get online in moments.

   Next step ↓

4. 04

   Returning devices reconnect

   Known phones and laptops can return without buying again (while valid).

   Next step ↓

5. 05

   Watch the fabric

   Monitor sites and zones so offline APs don’t silently block hotspot users.

What you can do

• Create and manage hotspot packages with time, speed, and price
• Issue vouchers for any site — manually or automatically
• Keep vouchers in sync with your access points
• See live hotspot user sessions (device, usage, time left)
• Hotspot portal: pay with mobile money, enter a voucher, or reconnect a known device
• Quick connect after a mobile-money confirmation
• Plan and monitor chains of access points across street Wi‑Fi zones
• Get alerts when a hotspot zone goes offline
• Track hotspot users and packages per site
• Offer TV / entertainment packages from the same hotspot journey

Typical journey

1. 01

   Bring the device online

   Once the ONU or router is reachable, find it by serial and add it to EaseBill.

   Next step ↓

2. 02

   Link to the customer

   Bind the device to the right broadband account — or label it for a site.

   Next step ↓

3. 03

   Support without a truck roll

   Fix Wi‑Fi, adjust WAN settings, check RX / TX optical power, or reboot remotely.

   Next step ↓

4. 04

   Let customers help themselves

   Bound clients can change Wi‑Fi, see who’s connected, and reboot from the portal or app — even away from home, with no VPN.

What you can do

• Register customer devices by serial number
• Link each device to a broadband or static customer
• Change 2.4 GHz and 5 GHz Wi‑Fi names and passwords remotely
• Update WAN username, password, and VLAN when installs need a fix
• Soft reboot devices from the office
• Factory reset when a device must be wiped (admin-controlled)
• See ONU / router optical power — RX and TX in dBm (for example RX −21 dBm)
• Read optical levels from supported ONU brands — not tied to one OLT vendor
• See devices connected behind the ONU / router
• Export device inventory for audits
• Client portal & app: change Wi‑Fi, see who’s connected, reboot — even away from home (no VPN)
• Works with popular CPE including Huawei, Nokia, Tenda, and Netis

Typical journey

1. 01

   Register your sites

   Add the stations and radios that carry your customers.

   Next step ↓

2. 02

   Organize addressing

   Keep pools and VLANs clear so new customers are easy to place.

   Next step ↓

3. 03

   Stay ahead of outages

   Watch health signals and act before customers start calling.

What you can do

• Register and manage access stations
• Watch station health
• Manage Ubiquiti radios — view status and reboot when needed
• Organize IP addresses, VLANs, and pools
• Keep PPPoE servers tidy
• Get alerts when a monitored site goes quiet

Typical journey

1. 01

   Start at the OLT

   Add your OLT and mark available ports so the rest of the plant has a clear root.

   Next step ↓

2. 02

   Build cabinets, enclosures & FATs

   Place cabinets, enclosures, and FATs on the map and track how much capacity is left.

   Next step ↓

3. 03

   Draw cables, poles & manholes

   Plan routes, set core counts, and register poles and manholes along the path.

   Next step ↓

4. 04

   Connect customers

   Link each fiber customer to the right FAT and keep the map and billing in sync.

What you can do

• See your whole fiber network on one live map
• Manage OLTs — ports, status, location, and notes
• Add cabinets and track how full their ports are
• Manage enclosures under each cabinet
• Add FATs (Fiber Access Terminals) and track port capacity
• Attach customers to a FAT and see who is connected
• Draw cable routes on the map (backbone, distribution, drop)
• Record cable type, length, and how many cores each cable has
• Track each fiber core — free, used, reserved, or spliced
• Place and manage poles — number, condition, and location
• Place and manage manholes — name, condition, and location
• Spot problems fast — damaged cables, damaged poles, blocked manholes
• Document splitters on cabinets and enclosures
• Get directions to a site or customer on the map
• See network totals and how busy ports are across OLT, cabinet, and FAT

Typical journey

1. 01

   Connect your payment rails

   Wire mobile money, bank, and related channels so customers can pay how they prefer.

   Next step ↓

2. 02

   Collect everywhere

   From the desk, the hotspot portal, or the client portal and app.

   Next step ↓

3. 03

   Reconcile & invoice

   Clear mismatches and keep finance documentation tidy.

What you can do

• Mobile money collections for broadband, hotspot, and portal pay
• Bank payment support alongside digital wallets
• Full transaction history with clear statuses
• Match unmatched payments quickly
• Hotspot and TV package ledgers
• Generate invoices, download PDFs, and send reminders
• Track expenses alongside revenue
• Your brand on customer-facing payment journeys

Typical journey

1. 01

   Connect messaging

   Wire SMS so renewals, alerts, and campaigns can go out reliably.

   Next step ↓

2. 02

   Catch every request

   Tickets, chat, and portal requests land where your team can act.

   Next step ↓

3. 03

   Dispatch the field

   Tasks and inventory keep installs and swaps from falling through cracks.

What you can do

• Support tickets with status, priority, and assignment
• Live chat for fast customer help
• Customer SMS history and bulk messaging
• Configurable SMS providers
• Leads tracking for sales follow-up
• Public ticket submission for end customers
• Inventory and task board for field operations
• Team management with clear roles

Typical journey

1. 01

   Client signs in anywhere

   They open the portal or app from home, work, or on the road — no need to be on their Wi‑Fi, and no VPN.

   Next step ↓

2. 02

   Pay and check usage

   They renew with the payment method they prefer and see how much data they used.

   Next step ↓

3. 03

   Manage Wi‑Fi & who is online

   They update the Wi‑Fi name or password and see connected people and devices — even when they’re away from home.

   Next step ↓

4. 04

   Get help fast

   They open a ticket or chat with your team when they need help.

What you can do

• Pay anytime with mobile money, bank, and other options
• See data usage for today and this month
• Change Wi‑Fi name and password from the app
• See people and devices connected on their Wi‑Fi
• Manage home Wi‑Fi while away — not required to be on the network
• No VPN needed — works over normal mobile data or any internet
• Open a support ticket when something is wrong
• Chat with your admin or support team
• See plan, price, and expiry on the home screen
• View payment history
• Get the EaseBill Client app on Google Play