EaseBill Global Privacy Policy

1. Information we collect

• ISP company details (legal name, tax ID, contact info)
• Network configuration data (plans, IP pools, device templates)
• Subscriber billing records (anonymized where possible)
• Usage metrics and telemetry for service optimization
• Support interactions and troubleshooting artifacts

2. How we use data

• Billing automation, invoicing, and payment processing
• Network performance monitoring and incident response
• Service improvement, reliability tuning, and feature development
• Compliance reporting and fraud prevention
• Security auditing, abuse prevention, and access reviews

3. Data protection

• AES-256 encryption for data in transit and at rest
• Annual penetration testing and continuous vulnerability scanning
• Role-based access controls with audit logging
• SOC 2 Type II compliant data centers and backup policies
• Least-privilege access for support and operations

4. Third-party sharing

We share data only to deliver the service, meet legal duties, or with your direction.

• Payment processors (e.g., Stripe, PayPal)
• Cloud infrastructure providers (e.g., AWS, Azure)
• Security, analytics, and monitoring vendors under contract

5. Subscriber and customer rights

• Request access to or deletion of your data, subject to legal holds
• Export configuration and billing data at any time
• Opt out of marketing communications
• Challenge or correct inaccurate information

6. Data retention and transfers

• Operational data retained for as long as you use the service and as required by law
• Backups follow fixed retention schedules with secure disposal
• Data may be processed in other regions with equivalent safeguards and agreements

7. Cookies and telemetry

We use cookies and telemetry to keep sessions secure and improve reliability. You can control cookies in your browser settings.

8. Policy updates

• 30-day notice for material changes
• Continued use after updates means acceptance